I had a #15 beading needle emergency and Scissorman was the only place I could find them in stock anywhere near me. I ordered four packets straight away, and a nifty needle threader. Unfortunately, there was only 2 packs of the #15 in stock, but Trev contacted me immediately, refunded the difference and sent me two extra packets of #13 needles by way of apology. I was blown away by the promptness and generosity (and those #13s have come in handy already). Can’t praise them highly enough and will definitely shop here again.